Wire us a message
Sales, support, payouts, press. We read the graph — not a ticket void
SEND A SIGNAL
Direct lines
Pick a desk. Email still works if the form does not.
Sales
Support
Privacy
Atelier, seats, catalogs
Credits, LoRA runs, a node that failed
Data, deletion, the ledger
Sales
Atelier, seats, catalogs
Support
Credits, LoRA runs, a node that failed
Privacy
Data, deletion, the ledger
FAQ
How fast do you reply?
One business day on the form. Sales and press get a same-day answer if you write before 16:00 CET. If your message is about a failed run, include the run ID and what you expected to happen; it saves a round trip.
I lost credits on a failed run
Send the run ID from the run's details. We refund the node that failed, not the whole month, and the credits go straight back to your balance. If the failure came from a provider outage on their side, it is still a failed node on ours, so it is refunded too. A run that finished but looked wrong is not a failure, but tell us anyway: we want to see it.
Can I change Signal → Studio mid-cycle?
Yes. Unused Signal credits carry into Studio for that cycle.
How do community payouts land?
Every paid run of your listing adds a line to your ledger in Settings → Earnings, with the run, the cut and the date. Payouts are made on the 1st of each month for what the ledger shows as settled. If a number looks off, send us the listing name and the date range and we will check it against the run history.
Do you take partnerships or integrations?
Yes: catalogs, model providers and education programs. Pick Partnerships as the topic in the form above and say in two or three lines what you want to connect and who it is for. We answer partnership mail within one business day, usually with a name and a time for a short call.
Can I delete a canvas, a LoRA, an account?
All three, from Settings, or write to privacy@nodezy.studio and we do it for you. Deleting a canvas or a LoRA removes it from your library. Community listings stay online until you unpublish them, so unpublish first if you want a flow gone from the community too.
Where do I send press stills requests?
press@nodezy.studio. We send a short kit with product frames, a founder note and logos, and we answer the same day if you write before 16:00 CET.
Is this the support for Midjourney / ChatGPT?
No. We route the run to those providers; we do not operate them. Provider outages and account problems sit with them. What we do cover is the Nodezy side: a failed Nodezy node is refunded, and the graph, the nodes and your library are ours to fix.
